FAQ

General questions

What is DiscoverMorocco.com ?

DiscoverMorocco.com is an online platform that allows you to book tours and activities in Morocco. We offer a wide range of tours and activities all over Morocco: sightseeing tours, cultural and historical tours, sports and extreme activities, culinary and nightlife activities, cruises, romantic trips and much more. You can explore the full list of destinations by visiting http://discovermorocco.com

How can I contact VIVAster?

You may contact us 24/7 :

  • In Skype, Easy-Transfers at skype
  • E-mail info@discoverorocco.com
  • Using the special form for feedback on http://discovermorocco.com/contact

Booking process

How can I book a tour?

It only takes 3 minutes to book any tour! Choose the city name, or a sight you wish to visit. The system will automatically select best available offers. You can use different filters to sort by categories or cities.

Choose the tour you like and click “Book now” on the page. Specify the date, time, and number of people for your tour and click “Payment”. After that your order will be placed in the Shopping cart, where you can continue with checkout.

Can I cancel my reservation?

Yes, you can. The Cancellation Policy for each tour and activity is available on the page of each tour.

How are the orders confirmed?

Right after payment online, you will receive an email with information about your reservation.

What if I haven’t received confirmation letter?

If confirmation is not received within 24 hours, please don’t worry: just contact info@discovermorocco.com for immediate assistance.

Can I book a tour for tomorrow?

Unfortunately, our online system allows to book only 24 hours in advance. Thus, the closest date available for booking is day after tomorrow.

Less than 24h booking must be made over the phone.

Can I book a tour well in advance?

You can book as early as you wish, if your desirable date is in the schedule on the offer page.


Making the payment

What forms of payment do you accept?

We accept payment by VISA, MasterCard, Maestro or PayPal.

In what currency can I pay?

You can pay in EUR, USD, GBP, CHF, RUB, AUD, CZK. In all other cases prices indicated on our website may be slightly different from those withdrawn from your account due to the currency conversion charges imposed by your bank or payment system.

Is my payment secure?

Yes. We use secure servers and a Secure Sockets Layer (SSL) on our site. Your transactions are protected against misuse by The Payment Card Industry Data Security Standard (PCI DSS).

How do I get a refund in case of cancellation?

After cancellation, you receive an email with the sum of refund. At the same time, we refund your money with the same payment method as the original transaction. Please, note that it may take your bank or payment system up to several weeks to deposit the refund. This policy may be specified by the bank or payment system.

How can we help you?

Get support by phoneor email.